Membership Terms and Conditions

Forever Dental and Skin – Membership Plan Terms and Conditions

Patients are welcome to join Forever Dental and Skin for routine dental appointments after completing the New Patient Consultation. 

  1. These terms
    • What these terms cover. These are the terms and conditions on which we supply membership plan services to you.
    • Why you should read them. Please read these terms carefully before you sign up to a Forever DENTAL and SKIN Membership Plan. These terms tell you who we are, how we will provide subscription services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
  2. Information about us and how to contact us
    • Who we are. We are Forever DENTAL and SKIN a company registered in England and Wales. Our company registration number is 10638504 and our address is 78 The Street, Ashtead, Surrey, KT21 1AW.
    • How to contact us. You can contact us by telephoning us at 01372 277797 or by writing to us at info@foreverdentalandskin.co.uk or 68 The Street, Ashtead, Surrey, KT21 1AW.
    • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your subscription details.
    • “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  3. Our contract with you
    • How we will accept your membership plan. Our acceptance of your membership plan will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    • If we cannot accept your membership plan. If we are unable to accept your membership plan, we will inform you of this by telephone or in writing. This might be because you are not yet a registered patient with Forever Dental and Skin, because a credit reference we have obtained for you does not meet our minimum requirements, because the information you have provided is not accurate or your first payment has been declined, or because we have identified an error in the price or description of the membership plan you have subscribed to. We will refund you your initial payment for the membership plan you have selected if we are unable to accept your subscription.
    • Using the membership plan services. It is your responsibility to arrange appointments and use the services provided under your membership plan. Forever Dental and Skin will accept no responsibility and will not provide refunds for services paid for but not used.
  4. Your rights to make changes

If you wish to make a change to the membership plan you have subscribed to, please contact us. We will let you know if the change is possible, inform you of the price for the membership plan you would like to change to and ask you to confirm whether you wish to go ahead with the change. If the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7 – Your rights to end the contract).

  1. Our rights to make changes
    • Minor changes to the membership plan. We may change the membership plan to reflect changes in relevant laws and regulatory requirements.
    • More significant changes to the membership plans and these terms. In addition, as we informed you in the description of the membership plans on our website, we may make the following changes to these terms or the membership plans, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect:
      • Change in price of the membership plan; and
      • Change to the level and frequency of routine care that is provided under your membership plan.
  1. Providing the MEMBERSHIP PLAN SERVICES
    • When we will provide the membership plan services. We will supply the membership plan services to you until you end the contract as described in clause 7 or we end the contract by written notice to you as described in clause 9.
    • We are not responsible for delays outside our control. If our provision of the membership plan services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract.
    • Reasons we may suspend the supply of your membership plan. We may have to suspend the supply of a membership plan to:
      • update the membership plan to reflect changes in relevant laws and regulatory requirements;
      • make changes to your membership plan as requested by you or notified by us to you (see clause 5).
    • Your rights if we suspend the supply of your membership plan. We will contact you in advance to tell you we will be suspending your membership plan, unless the problem is urgent or an emergency. If we have to suspend your membership plan for longer than six months in any twelve month period we will adjust the price so that you do not pay for your membership plan while it is suspended. You may contact us to end the contract for your membership plan if we suspend it, or tell you we are going to suspend it, in each case for a period of more than six months and we will refund any sums you have paid in advance for your membership plan in respect of the period after you end the contract.
    • We may also suspend your membership plan if you do not pay. If you do not pay us for your membership plan when you are supposed to (see clause 4) and you still do not make payment within thirty days of us reminding you that payment is due, we may suspend your membership plan until you have paid us the outstanding amounts. We will contact you to tell you we are suspending your membership plan. We will not charge you for your membership plan during the period for which it is suspended. As well as suspending your membership plan, we can also charge you interest on your overdue payments (see clause 11.5).
  2. Your rights to end the contract
    • You can always end your contract with us. Your rights when you end the contract will depend on how we are performing and when you decide to end the contract:
      • If you want to end the contract because of something we have done or have told you we are going to do, see clause 2;
      • If you have just changed your mind about your membership plan, see clause 3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
      • In all other cases (if we are not at fault and if there is no right to change your mind), see clause 6.
    • Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at clause 7.2.1 to 7.2.4 below the contract will end immediately and we will refund any sums you have paid in advance for your membership plan in respect of the period after you end the contract and you may also be entitled to compensation. The reasons are:
      • we have told you about an upcoming change to your membership plan or these terms which you do not agree to (see clause 2);
      • we have told you about an error in the price or description of your membership plan and you do not wish to proceed;
      • there is a risk that our provision of the membership plan services may be significantly delayed because of events outside our control;
      • you have a legal right to end the contract because of something we have done wrong.
    • Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most services bought online you have a legal right to change your mind within 14 days and receive a refund.
    • When you don’t have the right to change your mind. You do not have a right to change your mind in respect of services that have been completed, even if the cancellation period is still running.
    • Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and if you do not have a right to change your mind (see clause 1), you can still end the contract. If you want to end the contract in these circumstances, just contact us to let us know. The contract will not end until one calendar month after the day on which you contact us. We will refund any advance payment you have made for services which will not be provided to you. For example, if you tell us you want to end the contract on 4 February, the contract will end on 3 March. We will only charge you for your membership plan up to 3 March and will refund any sums you have paid in advance for your membership plan after 3 March. For the avoidance of doubt, we will not refund you for membership plan services paid for but not used in any period prior to your termination of the contract.
  3. How to end the contract with us (including if you have changed your mind)
    • Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following: (i) Call us on 01372 277797; (ii) email us at info@foreverdentalandskin.co.uk; or (iii) come to see us at the practice. Please provide your name and, where available, your phone number and email address.
  • How we will refund you. Any refunds you are entitled to as described in these terms will be made by the method you used for payment. However, we may make deductions from the price, as described below.
  • When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.
  1. Our rights to end the contract
    • We may end the contract if you break it. We may end the contract at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within thirty days of us reminding you that payment is due.
    • You must compensate us if you break the contract. If we end the contract in the situation set out in clause 1 we will refund any money you have paid in advance for membership plan services we have not provided.
    • We may withdraw the membership plan. We may write to you to let you know that we are going to stop providing the membership plan you are subscribed to. We will let you know at least one month in advance of our stopping the supply of the membership plan and will refund any sums you have paid in advance for membership plan services which will not be provided.
  2. If there is a problem with YOUR MEMBERSIP PLAN
    • How to tell us about problems. If you have any questions or complaints about our provision of your membership plan services, please contact us. You can telephone us at 01372 277797 or write to us at info@foreverdentalandskin.co.uk or 78 The Street, Ashtead, Surrey, KT21 1AW. Alternatively, please speak to Dr Murray Pratt, Mrs Astrid Pratt or one of our staff directly at the practice.
    • Summary of your legal rights. We are under a legal duty to supply membership plan services that are in conformity with this contract. Nothing in these terms will affect your legal rights.
  3. Price and payment
    • Where to find the price for your membership plan. The price of your membership plan will be the price indicated on our website and subscription order pages when you registered for your membership plan. We take all reasonable care to ensure that the price of the membership plan advised to you is correct. However please see clause 3 for what happens if we discover an error in the price of the membership plan you subscribe to.
    • When you must pay and how you must pay. We accept online payment with credit or debit cards. We will invoice you monthly in advance for your membership plan.
    • We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
  4. Our responsibility for loss or damage suffered by you
    • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us prior to subscribing to your membership plan.
    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the membership plan services.
  5. How we may use your personal information

How we may use your personal information.  We will only use your personal information as set out in our [LINK TO PRIVACY POLICY].

  1. Other important terms
    • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
    • You may not transfer your rights to someone else. You may not transfer your rights or your obligations under these terms to another person.
    • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the membership plan services, we can still require you to make the payment at a later date.
    • Which laws apply to this contract. These terms, and any dispute or claim arising out of or in connection with these terms (including any non-contractual disputes or claims), are governed by English law.
    • Where you may bring legal proceedings. Any dispute arising in connection with these terms will be submitted to the exclusive jurisdiction of the courts of England and Wales (including any dispute or claim relating to non-contractual obligations).